We value the privacy of our customers and are committed to ensuring that personal information is managed responsibly and in accordance with the Protection Personal Information Act 4 of 2013 (“POPIA”).
When you use any of our services or visit our website, you are agreeing to the terms of this Policy and our use of your personal information as described below.
COLLECTION OF PERSONAL INFORMATION
We only collect personal information if it is necessary for the services we provide. Personal information may include but is not limited to:
- Bank account details;
- Payment information;
- Billing information;
- IP address;
- Geo-location data;
- Profiles, preferences and interests; and
- Any other information you decide to provide.
We collect this information through various methods, including but not limited to, interviews, forms, and documents.
We may also collect personal information from third parties and publicly available sources, such as social media platforms.
USE OF PERSONAL INFORMATION
We use the personal information we collect from our clients to provide our services. This use may include but is not limited to:
- Verification of identity
- Processing payments
- Providing customer service
- Managing our relationship with our clients
- Communicating with our clients
- Analyse and improve our products and services
- Protect our business interests
- Comply with legal requirements
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third parties who provide services to us or on our behalf. We may also disclose personal information to our lawyers, auditors, or other professional advisors to help us manage our business. We will only disclose personal information as is necessary to provide our services or continue our business operations.
We may also share anonymised information with third parties for research, analysis and reporting purposes.
We will not sell or rent our clients’ personal information to any other organization or individual.
PROTECTION OF PERSONAL INFORMATION
We maintain a range of physical, organizational, and technical safeguards to protect the personal information we collect. These safeguards include but are not limited to:
- Limiting access to personal information to authorised personnel
- Encrypting data in transit
- Regularly monitoring and testing our systems
- Regularly updating our security measures
ACCESS TO PERSONAL INFORMATION
We will provide individuals with access to their personal information in accordance with POPIA. This includes the right to access, correct, or delete your personal information held by us. You also have the right to object to or restrict our use of your personal information, or to withdraw your consent to our processing of your personal information.
We respect our clients’ right to access their personal information. If a client would like to access their personal information, they may contact us at email@example.com
We will respond to the request within 30 days, unless there are legitimate grounds for extensions.
If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:
The Information Regulator (South Africa)
27 Stiemens Street
Complaints email: complaints.IR@justice.gov.za
UPDATES TO THIS POLICY
We may update this Policy from time to time. We will notify you of any material changes to this Policy by posting a notice on our website and/or sending you an email.
If you have any questions about this Policy, please contact us by email at firstname.lastname@example.org